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Shipping & Returns

GENERAL POLICY:

Due to production timelines, specialty products may incur a shipping delay on your order. Please refer to individual product descriptions for fulfillment estimates. For products without indicated shipping estimates, order processing may up to 8 business days, but often ships sooner.

SHIPPING POLICY:
Applicable duties and import taxes are calculated at checkout
    While it is our hope that all packages arrive at their intended destinations in a timely manner, sometimes carriers mishandle packages. We waive all responsibility once the package lands in the destination country as we do not have any jurisdiction over international countries and their postal systems.
     
    Should any issues arise after the package has landed in the destination country, the recipient is responsible for contacting their local postal service to remedy the situation. The recipient is also responsible for all customs fees, taxes, and brokerage charges.
     
    While many orders make it through customs without issues, the customs agency in your country may require you to sign any required forms before receiving your package. It is the recipient's responsibility to check with their country's customs office to verify any fees as we are unable to provide the recipient with the exact amount of the charges. By completing your order you agree to pay all applicable fees.
     
    If your package is seized by customs officials for any reason whatsoever, we will not issue a refund unless all products are returned to us in their original condition. If you refuse or return your order, no international shipping charges or fees paid to local government will be refunded. If you have any questions, we encourage you to contact your local customs office, as we cannot advise you about your country's customs policies.

    RETURNS POLICY:

    Returns/exchanges are only available for orders placed on our web store and delivered in within Singapore.
    Due to shipping costs, returns will have to be issued from the same order shipping location.
      Returns/exchanges are only available for orders above $75, unless stated otherwise (i.e. description of product clearly states “Final Sale”).
      Any items in orders under $75 are final sale. 
        Return requests may not exceed $600 for a single order.
          Returns above $300 are eligible for store credit or exchange only.
            Return/exchange requests must be placed within 2 days of receiving your package. The return must be en route to our shipping facility within 14 days of initial delivery. Returns shipped more than 14 days after the label was created are no longer eligible for a refund or store credit.
              Items purchased from tellyourchildren.shop must be returned at the customer's expense in new, unused condition with original tags still attached.
                Refunds will be issued in the original form of payment. Please note that we cannot refund the original shipping charge with the exception of faulty or incorrectly shipped items.
                  EXCHANGE ORDERS ARE FINAL SALE. 

                  SALE ITEMS:
                  Any item(s) purchased on sale or at a discount are final and cannot be exchanged or returned for a refund. If we receive an unapproved returned sale or discounted item, no refund will be issued.